YOUR PRIVACY MATTERS
Privacy Policy
We are committed to protecting your personal information and handling it with care, transparency, and respect throughout your Croatian citizenship journey.
Last updated: July 2026.
1. Information We Collect
We collect personal information that you choose to provide when you contact us, complete a website form, purchase a guide, book a consultation, or engage our services. This may include your name, email address, telephone number, mailing address, family history, and information or documents relevant to a Croatian citizenship application.
Where necessary for a client matter, this may include civil records, immigration records, identity documents, and other information required to research, prepare, or support your application. We may also collect limited technical information when you visit our website, such as your IP address, browser type, and cookie preferences.
2. How Your Information Is Used
We use your information only where necessary to:
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respond to your enquiry and assess how we may assist you;
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provide consultations, document research, application-support, translation coordination, and other agreed services;
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prepare service agreements, invoices, and payment records;
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communicate with you about your matter;
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maintain secure business records and comply with our legal and accounting obligations; and
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improve the security and functionality of our website.
We process information because it is necessary to take steps at your request, perform our agreement with you, comply with legal obligations, protect our legitimate business interests, or where you have given consent. We will not use your information for unrelated marketing without your permission.
3. Keeping Your Information Safe
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Access to client information is limited to the people and service providers who genuinely need it to provide the requested service.
We keep your information only for as long as necessary for the purpose for which it was collected, including the duration of your matter and any period required by accounting, tax, or other applicable laws. Enquiry information that does not lead to a client relationship is retained only for as long as reasonably necessary to respond and follow up.
While no online system can be guaranteed completely secure, we handle personal documents with care and aim to minimise the information collected and retained.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted third parties where this is necessary to provide our services or where you instruct us to do so. Depending on your matter, this may include website and email providers, secure cloud-storage providers, payment processors, certified translators, archives, registries, consulates, government authorities, or shipping providers.
We share only the information necessary for the relevant purpose and expect service providers to handle it securely and in accordance with applicable data-protection laws. Where your information is transferred outside the European Economic Area, we will take appropriate steps to ensure that the transfer is lawful and protected.
5. Your Rights
Under applicable data-protection law, you may have the right to request access to the personal information we hold about you, ask for it to be corrected or deleted, request that processing be restricted, object to certain processing, or ask for a copy of your data in a portable format.
Where we rely on your consent, you may withdraw it at any time. To exercise any of these rights, please contact us at martina@croatiancitizenshipconsultants.com.
This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.